List of active policies
| Name | Type | User consent |
|---|---|---|
| Student Agreement (2023-2025) | Site policy | All users |
| STUDENT SUPPORT POLICY | Site policy | All users |
| STUDENT GRIEVANCE / APPEAL POLICY | Site policy | All users |
| Student Transfer, Suspension and Withdrawal Policy (2023) | Site policy | All users |
| Student Handbook – Acknowledgement of Receipt and Reading | Site policy | All users |
Summary

Full policy
Summary
STUDENT SUPPORT POLICY
| Contact Officer | Office of Student Affairs |
| Date First Approved | 22 January, 2023 |
| Approved Authority | Head of MTC |
| Date of Next Review |
Full policy
| Role | Responsibilities |
| The Institute | Clause 4.1 |
| Departments | Clause 4.2 |
| Students | Clause 4.3 |
- have in place strategies to identify students who require additional support to achieve their academic potential;
- support the mental health and wellbeing of its student body through its professional counselor service;
- make information and procedures available about support services to Institute staff and students, which can be readily accessed;
- encourage students with academic or personal support needs to access support from relevant internal and external support services;
- improve staff understanding to assist in the development of informed views, behavior's and attitudes towards students requiring additional academic or personal support;
- have effective procedures in place for the disclosure of information about students with academic or personal support requirements, which comply with Privacy legislation;
- have in place effective procedures for dealing with student incidents.
- progression rate;
- overall progress towards completion of program;
- previous failure to complete subjects; Page 2 of 4
- English language proficiency of international students;
- provision of reasonable accommodations when appropriate, aligned with the relevant Inherent requirements;
- failure to complete subject assessment;
- allegations of academic misconduct; and
- attendance where it is a requirement.
- consider carefully their choice of subjects;
- have an awareness of student conduct issues;
- seek relevant support/professional assistance where a physical or mental health issue is having or is likely to have an impact upon their academic progress;
- seek and follow advice from AAMOTI’s academic staff;
- fulfil academic requirements, including enrolment, class registration and any other requirements by the relevant due date(s);
- achieve the minimum progression requirements as defined in the Academic Progress Policy and by the department;
- pass the minimum number of subjects as required and identified in the Academic Progress Policy including practical placements or other units of study as set down by the Institute;
- make the Institute aware of any impediments to completing their academic requirements in a timely fashion including requests for reasonable accommodations aligned with the requirements relevant to their program; and
- make contact as soon as possible with the relevant personnel should they receive any formal notifications regarding concerns for their progress or wellbeing.
- Student Affairs
- Clinical Psychologist
- Student Coach
- a physical and/or mental health condition;
- disability;
- a significant life stressor;
- English language proficiency;
- family or career responsibilities;
- behaviour, capacity or achievement such as:
- pattern of deferral;
- unapproved over- or under-enrolment;
- change to a new field of study that may challenge previously successful approaches to learning;
- failure of at least 50% of credit points attempted in the semester just completed;
- failure of a compulsory subject, program requirement or CORE curriculum subject;
- failure to attend compulsory teaching and assessment components of a subject;
- failure to complete a mandated assessment component, field work, or practicum in a subject;
- failure in the same subject twice;
- unsatisfactory attendance record;
- minimal class participation;
- inability to complete the program within a reasonable timeframe;
- pattern of seeking medical certificates or psychological counselling referrals around the examination period.
- overload of students;
- under-enrolled students;
- deferred examination history;
- probationary student results;
- academic action list (students placed on warning);
- student for a Semester;
- class attendance reports;
- requests for extensions or failure to submit work for assessment;
- declining grades;
- low level of engagement with various subject areas;
- Student Affairs;
- Student Tutoring Program
- Career Counselor;
- Psychologist
- Library support (Online Library Services);
Summary
STUDENT GRIEVANCE / APPEAL POLICY
|
Contact Officer
|
Academic Director
|
| Date First Approved | April, 2023 |
|
Approval Authority
|
Institute Registrar
|
|
Date of Next Review
|
Full policy
- promote an effective student grievance management framework for the investigation and resolution of student grievances;
- outline the expectations and responsibilities of staff and students engaged in the Institute’s student grievance resolution processes; and
- provide advice to students on external grievance resolution processes.
- reviews and appeals – requests for review or appeal of a decision made by the Institute affecting the student directly; and
- complaints – Institute-related concerns or claims of dissatisfaction with an aspect of the student experience.
| Role | Responsibility |
|
Head of MTC
|
May waive the requirements of this Policy as considered appropriate
|
|
Institute Registrar
|
▪ Policy owner
▪ Administrative decision maker or reviewer
▪ Conduct decision maker
|
|
Student Affairs
|
Delegate of the Institute Registrar for administrative and conduct
decisions or reviews
|
|
Academic Director
|
Academic decision maker or reviewer
|
|
Academic Director & Operations Manager
|
Operations decision maker or reviewer
|
|
Student Affairs & Academic Director
|
Academic and conduct decision maker or reviewer
|
|
Head of MTC & Adjunct Faculty
|
Academic and conduct decision maker
|
- is accessible, impartial and underpinned by the principles of procedural fairness;
- allows for the investigation and resolution of student grievances in an equitable, consistent, transparent and timely manner;
- encourages, where possible, informal resolution of concerns;
- addresses concerns as close to the source of student dissatisfaction as possible;
- ensures, so far as is practicable, the privacy and confidentiality of the parties involved;
- encourages the maintenance of harmonious relationships and ensures grievances are resolved without victimisation or intimidation of anyone connected with the grievance;
- provides support and assistance to students involved in the process, including supporting their capacity for self-advocacy;
- explains decisions clearly and in writing, and ensures that any further steps the student may take in the process are conveyed with the decision; and
- includes provision for review by an appropriate external party if internal processes fail to resolve a grievance.
- Student Review and Appeals Procedure; or
- Student Complaints Procedure.
- discussing the matter with a relevant staff member, including the applicable Student Affairs or equivalent;
- seeking clarification on the matter from a relevant staff member to understand the decision; and/or
- requesting a relevant staff member to raise the matter with the individual, where applicable.
- a review of, or appeal against, an administrative decision (the application of policy and procedure) of the Institute in relation to a student;
- a review of, or appeal against, an academic decision (the exercise of academic judgement) of the Institute in relation to a student’s studies; and/or
- an appeal against a finding of, and/or the penalty for, misconduct by a student.
- new and relevant material exists that was not reasonably available to the student before the decision was made and that would have a significant impact on the decision;
- an order or penalty imposed as a consequence of a finding of misconduct was excessive or inappropriate taking into account all the circumstances of the case;
- there was a misapplication of policy or procedure resulting in some real disadvantage to the student;
- there was bias or a conflict of interest on the part of the decision maker; or
- in the case of exclusion for unsatisfactory academic progress, there were extenuating circumstances that prevented the student from completing their studies successfully.
- a problem or concern raised by a student regarding their treatment as a student; and/or
- the quality or delivery of a service or advice provided by the Institute.
Summary

|
Maritime Training Centre
|
Document No: AAMOTI/ MTC/FORM/18
|
Page 2 of 8
|
|
TITLE:
STUDENT TRANSFER, SUSPENSION &
WITHDRAWAL POLICY
|
Revision No.: 00
|
Revision Date:
|
|
Process Owner:
Director, Maritime Training Centre
|
Full policy
- temporarily suspend their registration with the Institute i.e., Leave of Absence;
- transfer to another Programme;
- withdraw from, or be withdrawn from their studies.
- at the request of the student;
- on academic grounds;
- referral under another Institute Policy, Procedure or Regulation (e.g., Fitness to Study Policy).
- attending time tabled teaching sessions, which include lectures, seminars and academic or personal tutorials;
- other forms of contact with academic and professional services staff that relate to academic study;
- attending examinations, practical and other assessment activities;
- submitting coursework;
- accessing Institute facilities, including the Virtual Learning Environment(s) the Institute Library, and Programme materials;
- participating in field trips and other activities that are a compulsory part of a Programme.
- the new Programme is at a higher academic level (e.g., Having completed STCW short courses and desire to enroll in a degree)
- the transfer will take place during the current academic session and the current Programme is significantly similar to the content of the new Programme as determined by the Registration and Enrolment Coordinator.
- failure to attend lectures and / or other timetabled elements of a Programme;
- failure to submit work for summative assessment;
- failure to attend examinations, tests or other assessment activities;
- failure to attend a meeting regarding student engagement.
- failure to engage in other ways with the requirements of a Programme (e.g., through the online platform, participating in field trips).
Summary
Full policy
I acknowledge that I have received access to the AA MARITIME Student Handbook through the Learning Management System (LMS).
I confirm that I have read and reviewed the Student Handbook and understand that it contains important information regarding the Institute’s academic policies, regulations, programmes, student responsibilities, code of conduct, assessment and examination requirements, and other applicable procedures.
I understand that it is my responsibility to familiarise myself with and comply with the policies and requirements contained in the Student Handbook throughout my period of study at AA MARITIME.
By clicking “I Acknowledge” below, I confirm that I have received, accessed, and read the Student Handbook.
Note: Detailed Document is available under Notices & Documents tab on the Dashboard
Dashboard Menu Path: Notices & Documents >> Notices & Documents >> Handbook AA Maritime 2026
https://guyanamaritimetrainings.com/course/section.php?id=675